Specialties:
Innovation and Value Creation
Team and Group Facilitation
Communication Consultation
Conflict Management
Mediation
Personal Relationships
Professional
Information:
Bill’s recent work has focused on
Innovation and Value Creation in all types of organizations--corporate, small businesses,
educational, and non-profit. He is co-author
with Curt Carlson, CEO of SRI International, of Innovation:
The Five Disciplines for Creating What Customers Want (Crown Business Publisher,
2006). SRI brought the world the computer
mouse, hypertext, robotic surgery, malaria drugs, and HDTV among other important
innovations. The book details the process used by SRI that any organization can use to
innovate and create customer value. Bill is on
a multidisciplinary team that has developed and taught these disciplines to the BBC, NTT
(Japan Telephone and Telegraph), the prominent high-tech research institute of Taiwan,
ITRI, Danish Radio and Television, Swisscom, and many U.S. clients as well.
One of Bill’s enduring interests is
conflict management, mediation and facilitation, especially working with intact or virtual
work teams. He is one of a handful of people certified by the Association of Conflict
Resolution as an “advanced practitioner.” He
has an active consulting practice helping people in the workplace move toward more
productive relationships with one another. He is currently director of the Collaboration
Institute (www.collaborationinstitute.com) with four
former students, and is a Senior Associate with the Yarbrough Group bringing training on
organizational development and mediation to Germany, Spain, Singapore, England, France,
Belgium and South Africa. Bill is widely known
for his work on conflict management via his well-regarded co-authored book Interpersonal
Conflict (McGraw-Hill,
7th Edition, 2007). The communication
profession can’t seem to get rid of him, as he has three co-authored books in
process. You, Me & Us:
An Introduction to Interpersonal Communication with Bill Todd-Mancillas and Sandra Metts
will be available 2007, A revision of Relational
Communication is currently
underway with Steve Yoshimura of this department to be published by Lawrence Erlbaum &
Associates, and Roy Andes and Bill are completing a manuscript of a book tentatively
entitled, From Me to We: Unleashing the Hidden Power
of Identity and Relationship..
As you can tell, though he is officially
retired, he has really just opened spaces to do more of the work that he
loves—conducting workshops, helping others move to better work relationships, and
writing books about innovation, communication, conflict, mediation, and personal
relationships.
Bill is an avid outdoorsman, having almost
too many recreational pursuits. Given his
interests and years in the woods and since he used to be a Ranger for the National Park
Service, he is an excellent source of information on Yellowstone & Glacier Parks and
many Montana wilderness areas.
